Resident Record Evalution

Scenario 1Click any screenshot to enlarge

1. What should the Resident Support Status be? A. Open B. In Progress C. Completed

2. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

3. What is missing from the summary? A. Only the words “tenant not home.” B. The goal/activity planned and how the RSC determined the tenant was not home, including attempts such as knocking, calling, or texting. C. The resident’s entire case history.

4. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

5. How should the summary be improved? A. Focus it on the active topic and goal, while briefly noting additional matters discussed. B. Delete everything except the additional matters. C. No change is needed.

6. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

7. What is missing from the summary? A. The topic and goal being worked on. B. The property’s complete history. C. Nothing; the summary is complete.

8. What should Goal Status 1 be? A. Completed B. In Progress C. Not Started

9. What should the Additional Note explain? A. How the documented engagement met the goal and completion standard. B. Only that outreach occurred. C. Nothing; an additional note is never needed.

Scenario 2Click any screenshot to enlarge

10. What should the Resident Support Status be? A. Open B. In Progress C. Completed

11. What is missing from the summary? A. The goal being worked on. B. The resident’s date of birth. C. Nothing.

12. How should the summary be improved? A. Identify and document work on the goal for that week; other information is secondary. B. Remove the goal and keep only the extra information. C. No change is needed.

13. What should Goal Status 1 be? A. Completed B. In Progress C. Not Started

14. What is missing from Additional Note 1? A. Documentation showing how the tenant worked on rental process, Fair Market Rents, or housing expenses. B. A copy of every referral ever made. C. Nothing.

15. What should the displayed Goal Status be? A. Completed B. In Progress C. Not Started

16. What is missing from the Additional Note? A. Specific documentation showing how the completion standard was met. B. The employee’s work schedule. C. Nothing.

17. What should the displayed Goal Status be? A. Completed B. In Progress C. Not Started

18. What is missing from the Additional Note? A. Specific documentation showing how the completion standard was met. B. A duplicate of the goal title only. C. Nothing.

Scenario 3Click any screenshot to enlarge

19. What should the Resident Support Status be? A. Open B. In Progress C. Completed

20. What is missing from the summary? A. The goal that would have been addressed if the resident had been present. B. The supervisor’s name. C. Nothing.

21. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

22. What should replace the zero-minute duration? A. The accurate time spent on the contact attempt. B. Exactly 30 minutes. C. Nothing; all attempts must show zero minutes.

23. What else should the summary include? A. The goal that would have been worked on if the resident had been present. B. Only “no response.” C. The full property roster.

24. What correction is needed in this image? A. Change the goal to Completed. B. Delete the additional note. C. No correction is needed; the displayed information is accurate.

Scenario 4Click any screenshot to enlarge

25. What should the Resident Support Status be? A. Open B. In Progress C. Completed

26. What should the Goal Status be? A. Not Started B. In Progress C. Completed

Scenario 5Click any screenshot to enlarge

27. What should the Resident Support Status be? A. Open B. In Progress C. Completed

28. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

29. How should the summary be improved? A. Explain how the RSC attempted to locate the tenant and what goal would have been addressed. B. Keep only “Unable to locate.” C. Add unrelated case history.

30. What should the Goal Status be? A. Completed B. In Progress C. Not Started

31. What should appear in the Completion Date field? A. The date of the last outreach attempt. B. The target date. C. It should remain empty because the goal is not completed.

Scenario 7Click any screenshot to enlarge

32. What should the Resident Support Status be? A. Open B. In Progress C. Completed

33. What should the Goal Status be? A. Completed B. In Progress C. Closed Unable to Complete

34. What should appear in the Completion Date field? A. The date the resident verbally requested to opt out. B. It should remain empty until the signed opt-out form is received. C. The goal target date.

35. What should the Engagement Type be? A. Check-In (Restricted) B. Goal Workshop C. Crisis & Urgent Support

36. What should replace the zero-minute duration? A. The accurate time spent on the contact attempt. B. Exactly 60 minutes. C. Nothing; a read text always equals zero minutes.

37. What is missing from the summary? A. What goal the RSC intended to work on if the resident responded. B. The website address. C. Nothing.

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