PSH Flowchart
PSH Leasing Process
Cross-Functional Leasing Flow: CES • Services • Property Management • PHA
Phase 1. Unit Readiness
Process vacant unit
Process the vacant unit and submit required documents to the subsidy holder, Services, or CES for release of the unit.
Owner: PMC
→
Complete turnover
Complete unit turnover and all required repairs.
Owner: PMC
→
Confirm rent ready
Inspect the unit and confirm it is rent ready.
Owner: PMC
→
Release unit
Mark the unit as available in RMS.
Owner: PMC
Phase 2. Matching
Match client to unit
Match the client to an available unit.
Owner: CES
→
Send match referral
Send the referral email to Services, the point of contact (POC), and Housing Coordinator / PMC.
Owner: CES
→
Initiate UHA
Initiate the UHA for the POC to complete, with support from Services.
Owner: CES / POC / Services
Phase 3. Intake & Eligibility
Connect within 48 hours
Connect with the POC within the 48-hour expectation and schedule the Services intake.
Owner: Services
→
Complete Services intake
Complete the Services intake; UHA is completed and approved to Certified status.
Owner: Services
→
Schedule PMC intake
Connect with the POC and schedule the PMC intake, preferably right after the Services intake.
Owner: PMC
→
Complete PMC intake
Complete the PMC intake.
Owner: PMC
→
Compliance review
Submit the intake file to the 3rd-party compliance agency using OneSite or a manually generated TIC. Correct and resubmit the file until approved.
Owner: PMC / 3rd-Party Compliance
→
Building approval
Complete the UHA through Building Approved status. Add the building’s PHA worker to the email chain if not already included.
Owner: CES / Housing Coordinator
Phase 4. Inspection
Request inspection
Request the unit inspection from the PHA agency.
Owner: PMC
→
Process inspection
Receive the inspection request and conduct / process the inspection.
Owner: PHA
→
Inspection decision
Pass: proceed to move-in documents. Fail: PMC facilitates repairs and coordinates a future re-inspection.
Owner: PMC / PHA
Phase 5. Move-In
Request move-in docs
Request move-in documents from the PHA agency, if needed.
Owner: PMC
→
Issue move-in docs
Issue move-in documents (COE) once the inspection passes.
Owner: PHA
→
Schedule move-in
Schedule the move-in date with the POC.
Owner: PMC
→
Complete move-in packet
Complete the move-in packet, including the lease agreement. Collect 1st month’s rent and security deposit. Provide keys to the resident.
Owner: PMC
→
Move-in file review
Submit the move-in file to the 3rd-party compliance agency for review. Make corrections if needed and resubmit.
Owner: PMC / 3rd-Party Compliance
→
File complete
Place the completed file in the locking cabinet.
Owner: PMC
Phase 6. Recertification
Recertification
PMC facilitates the recertification process, completed before the resident finishes one year of housing.
Owner: PMC